FREE SHIPPING
We are pleased to offer FREE worldwide shipping to provide great value and accessibility to all our customers.
All orders are shipped directly from our trusted international partner suppliers.
OUR ROLE AS A FACILITATOR
Fairy Peony operates as an online store that connects customers with carefully selected third-party suppliers, mainly based in Asia (including South Korea and China).
We do not manufacture or hold physical inventory.
All products are sourced from our trusted partners and shipped directly to customers.
We carefully select products, verify suppliers, and manage customer service to ensure a smooth and reliable shopping experience.
All product details, delivery times, and policies are clearly stated to maintain full transparency.
CUSTOMER REVIEWS
Some reviews displayed on our store may include feedback related to the products from our suppliers and global customers, and may not always represent direct purchases made through our website.
We publish reviews to help customers better understand product quality and real-life usage, while remaining committed to honesty and transparency.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
LOST/MISSING PACKAGES
FAIRY PEONY are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
|
Location |
*Estimated Shipping Time |
|
United States |
7-15 Business days |
|
Canada, Europe |
7-15 Business days |
|
Australia, New Zealand |
7-15 Business days |
|
Central & South America |
10-30 Business days |
|
Asia |
15-25 Business days |
|
Africa |
15-30 Business days |
Max delivery time – 45 business days.
*This doesn’t include our 2-7 day processing time.
*All shipping times exclude clearance/customs delays
* Please note that some items have a longer shipping time. Orders for small items like Beauty Tools usually take from 2-5 weeks after fulfillment, depending on your address.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.